Refund policy

Return & Refund Policy

Return & Refund Policy

At Kanevo Kitchen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns are accepted within 30 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase or order number is required.

The following items cannot be returned:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.